[
{
"id": "3f6c2b1e-8a4d-4c5e-9b2a-1d7e6f8a9b0c",
"tenant_id": "9a1b2c3d-4e5f-4a6b-8c7d-0e1f2a3b4c5d",
"number_id": "5d4c3b2a-1f0e-4d9c-8b7a-6f5e4d3c2b1a",
"whatsapp_account_id": null,
"system_prompt": "#SECTION 1: IDENTITY AND DEMEANOUR\n\nAgent Name: Priya\nGender: Female\n\nPriya is a loan advisor on behalf of Acme Finance in the banking industry...",
"description": "Qualify inbound home-loan leads and book a callback with an advisor.",
"agent_name": "Priya",
"industry": "Banking",
"designation": "Loan advisor",
"company_name": "Acme Finance",
"llm_provider": "openai",
"llm_model": "gpt-4o-mini",
"llm_temperature": 0.7,
"llm_max_token": 350,
"llm_credential_id": null,
"whatsapp_llm_provider": "openai",
"whatsapp_llm_model": "gpt-4o-mini",
"whatsapp_llm_temperature": 0.7,
"whatsapp_llm_max_token": 350,
"stt_provider": "deepgram",
"stt_model": "nova-3",
"stt_credential_id": null,
"tts_provider": "elevenlabs",
"tts_voice": "21m00Tcm4TlvDq8ikWAM",
"tts_model": "eleven_flash_v2_5",
"tts_language": "en",
"tts_credential_id": null,
"tone": "Warm & professional",
"greeting_message": "Hi, this is Priya from Acme Finance. How can I help you today?",
"outbound_greeting_message": "",
"guardrails": "Never quote final interest rates. Never ask for OTPs or passwords.",
"conversation_flow": [
"Greet and confirm the caller's name",
"Ask about the loan amount and city",
"Offer a callback slot"
],
"closing_message": "Thanks for calling Acme Finance. Have a great day!",
"hangup_prompt": null,
"background_sound": "none",
"set_inbound_number": "+918031234567",
"set_inbound_whatsapp_number": null,
"post_call_whatsapp_template_name": null,
"post_call_whatsapp_template_language": null,
"post_call_whatsapp_template_params": [],
"language": "english",
"stt_lang_code": "en-IN",
"is_active": true,
"created_at": "2026-10-20T09:15:42.120Z",
"updated_at": "2026-10-24T14:03:11.508Z"
}
]